Course Project Task 2 (W4:A2)

Course Project Task 2

Using the SWOT you did in Week 3, select an area of improvement in the healthcare setting. You will do a root cause analysis (RCA) for this area this week.

Go to the Web site for the National Center for Patient Safety, Department of Veteran’s Affairs ( and do the following:

Read the introduction to root cause analysis.
In the top box on the page, select Triggering and Triage Questions.
Read the RCA process.

Conduct and report RCA for the area of improvement you selected. Include in your analysis:

A diagram of the clinical or workflow process.
The number of steps for improvement.
Measurable standards and benchmarks, in the form of a balanced scorecard or dashboard.

Present the RCA in a 4-page report as a Word document formatted in APA style.

Grading Criteria Maximum Points
Diagramed clinical or workflow process for selected area for improvement. 8
Determined steps to improvement. 12
Developed measurable standards and benchmarks. 12
Applied APA standards for writing style, spelling, grammar, and citation of sources. 4
Total 36

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