Multiple Performance Measurement Standards

Multiple Performance Measurement Standards

Read the following article:

Safavi, K. S. (2006). The measurement conundrum. Journal of Healthcare Management, 51(5), 287–290.

In the article, Safavi (2006) asks: “Is the goal to establish relative rank or absolute levels of performance” (p. 290)? The author also states that the basic dilemma in selecting a measurement system is whether “to judge performance from the outside or to improve performance from the inside” (Safavi, 2006, p. 287).

Discuss the following from the perspective of a provider:

If the measurement system is intended to judge performance from the outside, discuss the pros and cons of using a standard based on relative rank instead of absolute levels of performance.
If the measurement system is intended to improve performance from the inside, discuss the pros and cons of using a standard based on relative rank instead of absolute levels of performance.

Consider how different circumstances will impact the performance measurement. If it’s based on relative rank, who is the peer group—a multi-facility organization, a state or national standard? If it’s based on absolute value, are there circumstances that may be beyond the facility’s control?

Present your analysis as a 2-page Word document formatted in APA style.

Grading Criteria Maximum Points
Compared and contrasted relative rank and absolute level measurements for performance judged from the outside. 8
Compared and contrasted relative rank and absolute level measurements for performance judged from the inside. 8
Analyzed the impact of circumstances on performance measurement. 8
12
Applied APA standards for writing style, spelling, grammar, and citation of sources. 4
Total 40

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