What is the process cycle efficiency for the pharmacy prescription process?

A pharmacy has mapped out its prescription filling process. The pharmacists identified that the total cycle time is on average 27 minutes. The process is broken down into eight steps: (1) patient checks in with pharmacy clerk, (2) pharmacy clerk pulls up order from system or checks customer’s paperwork (i.e., handwritten prescription), (3) pharmacy clerk checks with pharmacist regarding dosage and drug preference, (4) pharmacist fills order, (5) patient waits, (6) pharmacy clerk releases order, (7) pharmacy clerk contacts customer that order is filled, and (8) customer pays for order. The time to complete each step and whether it adds value is listed in the following table:

Step

Completion Time (min.)

Value Added?

Patient checks in with pharmacy clerk.

1

Yes

Pharmacy clerk pulls up order from system or checks customer’s paperwork (i.e., handwritten prescription).

3

Yes

Pharmacy clerk checks with pharmacist regarding dosage and drug preference.

3

Yes

Pharmacist fills order.

5

Yes

Patient waits.

5

No

Pharmacy clerk releases order.

1

No

Pharmacy clerk contacts customer that order is filled.

1

No

Customer pays for order.

1

Yes

What is the process cycle efficiency for the pharmacy prescription process?

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