What is the process cycle efficiency for the rehabilitation process?

Down East Physical Therapy has mapped out its rehabilitation process. The staff identified that the total cycle time is on average 1 hour and 30 minutes. The process is broken down into nine steps: (1) patient checks in with clerk, (2) pre-appointment screen with triage physical therapist (PT), (3) nurse checks medicine history, (4) patient waits for primary PT recommendation, (5) patient is transferred to respective rehabilitation center, (6) patient waits in respective rehabilitation center for primary PT, (7) primary PT conducts therapy and gives recommendations, (8) nurse checks customer out, and (9) and customer pays for service. The time to complete each step and whether it adds value is listed in the following table:

Step

Completion Time (min.)

Value Added?

Patient checks in with clerk.

2

Yes

Pre-appointment screen with triage PT.

15

Yes

Nurse checks medicine history.

3

Yes

Patient waits for primary PT recommendation.

10

No

Patient is transferred to respective rehabilitation center.

3

No

Patient waits in respective rehabilitation center for primary PT.

2

No

Primary PT conducts therapy and gives recommendations.

45

Yes

Nurse checks customer out.

5

No

Customer pays for service.

5

Yes

What is the process cycle efficiency for the rehabilitation process?

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