You are commencing your evening shift as a Graduate Registered Nurse in an Aged Care Facility….

Scenario 1
You are commencing your evening shift as a Graduate Registered Nurse in an Aged Care Facility. You have just received patient handover from the morning shift. One of your patients, Mr William Taylor, is an elderly man aged 86 who has had a fall on the way to the toilet and has sustained a serious fracture. He is presently moaning and being prepared for transfer to hospital. As you approach the family to introduce yourself, you are confronted with a very unhappy and angry family. One of the family stands very close to you, and in a loud voice says:
“What’s going on with my Dad? We received a phone call saying Dad has been seriously hurt and needs to go to hospital and then we are left sitting here for hours with no information from anyone! What is going on?”
In the clinical handover from the nursing staff, you did not receive any information about any family members present in the waiting room of the aged care facility.
Scenario 2
You are on clinical placement in an aged care facility as a first year nursing student. The Assistant in Nursing (AIN) you are buddied with today has left you alone with a 92 year old female, Mrs Claudia Munroe with vascular dementia and has requested that you attend to her shower. As you are completing the shower the elderly lady begins to shout. The AIN comes into the bathroom and challenges your technique washing. The AIN states:
“You’ve got it all wrong; just stop what you’re doing! You are making her feel scared”.
The nurse then comments:
“Having a student is such a pain and I really don’t have time to deal with your incompetence!”
The AIN then leaves you alone in the bathroom with the patient, who is now crying and shouting incoherently. The patient has also grabbed the shower nozzle out of your hand, showering you with water. You try to calm the patient down, complete the shower and dress the patient. Once
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NUR1102 Literacy and Communication for Health Care S1 2019 Assessment 1 DescriptionMarks out ofWtg (%)Due DateA1 Written Assignment1005001 April 2019 Task 1: Forum Posts (15%) There are two tasks in this assignment: your online discussion forum posts and a 1200 word scenario task. Task 1: Online discussion forum activity posts (weeks 2- 4) (15%) = 3 posts You need to take a screen shot of each of the following posts to your group forum and copy them onto your assignment document. The posts include: Your response to a peer’s post to the Week 2 online forum group (5 marks) (due 11th March) Your post to your week 3 group forums (5 marks) (due 18th March) Your post to your week 4 group forums (5 marks) (due 25th March) Task 2: Scenario Essay (35%) Select one of the two communication scenarios presented below and write a 1200 word essay that analyses the scenario in relation to nursing communication. In your assignment, you need to draw on: Concepts taught this semester (for example person centred care, family centred care, nursing governances, etc.) to strengthen and support your assignment. Communication Frameworks that can be applied to overcome the ineffective communication displayed in the scenario (for example: managing aggression, assertive communication, managing conflict, de-escalating conflict, self-awareness, resilience and self-care). Nursing communication tools to be improved in the scenario (for example SOAP, SOAPIE, ISBAR, ISOBAR, clinical hand over, etc.) Scenario 1 You are commencing your evening shift as a Graduate Registered Nurse in an Aged Care Facility. You have just received patient handover from the morning shift. One of your patients, Mr William Taylor, is an elderly man aged 86 who has had a fall on the way to the toilet and has sustained a serious fracture. He is presently moaning and being prepared for transfer to hospital. As you approach the family to introduce yourself, you are confronted with a very